Refund policy
Last updated: July 21, 2026
We want you to feel confident trying Groe. This policy applies only to products purchased directly from GroeHealth.com. Products purchased through Amazon or another retailer must be returned through the original place of purchase and are subject to that retailer’s return policy.
30-Day First Order Promise
If your first Groe order isn’t the right fit for your family, contact us within 30 days of delivery to request a return.
For an eligible first order:
One bottle may be opened or used.
If the order includes multiple bottles, the remaining bottles must be unopened, unused, and in their original sealed packaging.
Any additional opened bottles are not eligible for a refund.
The promise is limited to one first order per customer, household, payment method, and shipping address.
All eligible products, including the opened bottle, must be returned as instructed by our customer care team.
Returns After Your First Order
Our 30-Day First Order Promise is designed to make trying Groe easier. After your first-ever Groe order, we’re unable to accept returns or exchanges, including for unopened products and subscription renewal orders, unless there is an eligible order problem described below or applicable law requires otherwise.
Because Groe is an ingestible supplement for kids and teens, we take product safety especially seriously. First-order returns are discarded. Once an order is delivered, we can no longer verify how it was stored or handled, so it cannot be returned to inventory or resold. To protect every family, we cannot accept returns after your first order, even if a bottle appears unopened and its safety seal appears intact.
How to Start a Return
To request a return under the 30-Day First Order Promise, email hello@groehealth.com within 30 days of delivery and include:
Your name and order number;
The product or products you would like to return;
Whether any bottle has been opened; and
The reason for your return.
If your return is approved, we will provide return instructions and a prepaid return shipping label. Products must be postmarked within 14 days after the return is authorized.
Please contact us before sending anything back so we can make sure your return reaches the right place. Returns sent without authorization, refused deliveries, and packages sent to an incorrect address may not be eligible for a refund.
How Your Refund Is Calculated
For an approved return under the 30-Day First Order Promise, your refund will be based on the amount actually paid for the eligible returned products, after any discounts or promotions.
The following will be deducted from your refund:
The cost of the prepaid return shipping label; and
The cost of shipping the original order to you, to the extent it was not already covered by a nonrefunded shipping charge you paid.
Any original shipping charge you paid is non-refundable. If your order received free or discounted shipping, the remaining actual outbound shipping cost paid by Groe may be deducted from the refund. We will disclose the applicable shipping deductions when your return is authorized.
We do not charge a separate restocking fee.
Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.
If Something Is Wrong With Your Order
Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact hello@groehealth.com within 7 days of delivery.
Please include your order number and clear photographs of the shipping box, product, safety seal, lot number, and expiration date, when applicable. Do not discard the product or packaging until we have reviewed the issue.
If we confirm that an item was damaged in transit, defective, incorrect, or missing, we will provide an appropriate replacement or refund. We will cover any required return shipping, and we will not deduct original shipping or return-label costs. We may require photographs or the return of the affected product before providing a resolution.
When We’re Unable to Accept a Return
For clarity, we’re unable to accept returns, exchanges, or refund requests for the following, unless required by law or covered by the eligible order-problem section above:
Any order after your first-ever Groe order, including subscription renewal orders, whether opened or unopened;
Additional opened bottles beyond the one bottle allowed under the 30-Day First Order Promise;
Products with damaged, removed, or altered safety seals, except for the one opened bottle permitted under the 30-Day First Order Promise;
Products not purchased directly from GroeHealth.com;
Unauthorized returns and refused deliveries;
Free gifts, samples, and promotional items;
Gift cards; and
Items specifically marked as non-returnable at the time of purchase.
To keep the First Order Promise fair and available to all customers, Groe may decline requests that do not meet this policy or show signs of misuse, fraud, or abuse.
Order Cancellations
We begin processing orders quickly and cannot guarantee that an order can be canceled or changed after it has been placed.
If you need to make a change, contact us as soon as possible at hello@groehealth.com. Once an order has entered fulfillment or shipped, it cannot be canceled. It will be eligible for a return only if it qualifies under the 30-Day First Order Promise or the eligible order-problem section above.
Subscription Pricing and Automatic Renewal
When you purchase a Groe subscription, you authorize us to charge your payment method and automatically send products at the delivery and billing interval selected at checkout.
Your subscription will continue and automatically renew until you cancel it.
Your initial order and renewals will be charged according to the pricing schedule displayed when you subscribe, including any savings that increase with continued shipments. If we change your subscription price in the future, we will notify you in advance. Applicable taxes and shipping charges, if any, will be added to each shipment.
Managing or Canceling Your Subscription
You may cancel your subscription at any time without a cancellation fee by:
Using the Manage Subscription section of your online account; or
Emailing hello@groehealth.com.
Online cancellations take effect immediately for future renewals. To prevent the next renewal, submit your cancellation before the next scheduled charge. Email cancellation requests will be processed promptly.
You may also pause, skip, or reschedule an upcoming shipment through your customer portal before its scheduled renewal date.
Cancellation applies to future renewals only and cannot reverse an order that has already been charged, processed, or shipped. Consistent with our product-safety policy, renewal orders cannot be returned, exchanged, or refunded, even if unopened, unless an eligible order problem described above applies or applicable law requires otherwise.
The 30-Day First Order Promise applies to an initial subscription order only when it is also your first-ever purchase from Groe. Later subscription shipments follow the same product-safety policy and cannot be returned, exchanged, or refunded, whether opened or unopened, unless an eligible order problem described above applies or applicable law requires otherwise.
Contact Us
Groe Customer Care • hello@groehealth.com
